A complete call center for your organisation
Licence · Turnkey system · Staffed agents · Optional AI
We provide a call center the way that suits you: a ready platform licence that you run yourself, a complete system we install and connect to your own systems and phone lines, or a trained team of call center agents working in your company name. AI can be added to any model to automate routine calls and analyse performance.
Choose what fits your organisation
Three ways to get a call center, and they can be combined.
Platform licence
A ready call center platform (call routing and queuing, IVR, recording, reporting) that you operate with your own team, with training and technical support.
Complete system, integrated
We supply the servers, PBX, devices and lines, install the system and connect it to your existing systems, then hand it over ready to use.
Staffed call center agents
A trained team that answers your customers' calls or makes outbound calls in your company name, with supervision, quality control and regular reports.
Everything a call center needs
A multi-channel platform covering calls, team management and follow-up.
Inbound & outbound calls
Smart distribution of calls to agents, plus outbound calling campaigns.
IVR & voice menus
Interactive menus and routing by department, language or customer priority.
Call recording & monitoring
Full recording, live listening and quality scoring for each agent.
Multiple channels
Phone, WhatsApp, email and chat in one agent screen.
Live reports & dashboards
Performance indicators, wait times and resolution rates in real time.
Integration with your systems
Connects to your CRM, booking and ticketing systems.
A call center team working in your name
No hiring, training or shift management on your side. We take care of it.
Trained agents
Selected and trained on your products, brand tone and customer service standards.
Flexible shifts
Morning, evening and holiday coverage to match your business hours.
Supervision & quality
Supervisors, regular call reviews and monthly performance reports.
Scale as needed
Add or reduce agents to follow your peak seasons.
Strengthen your call center with AI
Can be added to any model above, and does not replace your agents.
AI voice agent
Answers routine calls and hands the rest over to a human agent.
Call transcription & summaries
Turns calls into text and automatic summaries inside your system.
Performance & quality analytics
Automatic call scoring, sentiment detection and recurring topics.
Fits your business
We tailor the call center to your type of work and your customers' questions.
Clinics & medical centers
Appointment booking, reminders and patient routing.
Real estate
Handling enquiries and scheduling property viewings.
Car showrooms
Information on available cars and test drive bookings.
Companies & services
Customer service, technical support and sales by phone.
From idea to a working call center
A clear process whichever model you choose.
Define the need
Number of agents, call volume, channels and the systems to be connected.
Design & proposal
We recommend the best model (licence, turnkey system or staffed agents) with an implementation plan.
Install, integrate, train
We set up the platform or team, connect lines and systems, and train your users.
Operate & support
Technical support, regular reports and continuous improvement under an SLA.
Before you start
Quick answers about our call center solutions.
A licence gives you the software to run with your own team. With the complete system we also supply the hardware, PBX and lines, install and connect everything, and hand it over ready to use.
Tell us how you want your call center
Licence, complete system or agents: we will recommend what fits your call volume.